About the Business
Amica is the longest-standing mutual insurer of automobiles in the U.S.; we also offer home, life, marine and umbrella insurance, as well as annuities. We’re a direct writer, which means Amica customers deal directly with our employees who provide a responsive and personal experience. Our mission is to create peace of mind and build enduring relationships, and it shows in every aspect of our company, culture and celebrated reputation for service.
Services Offered
- Auto Insurance
- Liability Protection
- Business Auto Coverage
- Property Insurance
- Claims Management
Location
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Pros
231.5 km
Roxy 7.0
I’ve had Amica for several years, always one of the best customer services and cheapest rates. Recently before my renewal I got notice that my house would be renewed at doubling of premium (2k extra! Yikes!) And my replacement cost for my house went up by 250k. I called immediately and talked to several agents who were very rude and unhelpful and couldn’t explain the rate hike other than “we raised the rates across the board 10-20%”, which still didn’t make sense since that doesn’t equal a doubling in rates. I finally looked elsewhere and right away my quote was lower by 1k. Then I still kept seeing the overblown replacement cost and had this new company go line by line on what was deemed part of my house . Turns out my house had according to them, and possibly Amica who I suspect provided the incorrect information from their previous quote an 8 CAR GARAGE (I’ve only ever had a 2 car garage)! Not only that, but they were rating my house above grade in materials (luxury wood floors, marble, granite countertops) when my house has none of that and never has. Once all information was corrected my policy went to about 10% increase which was a $200 increase from my last policy with Amica and the replacement cost went down by 200k approximately! Homeowners please check every last detail, these insurance companies are getting very unscrupulous in bleeding out as much $ as they can, any way they can from homeowners. When I called Amica and told them I was not happy they didn’t tell me there was an 8 car garage under my policy they backtracked and said my house has always shown a replacement cost of 284k which is untrue. They are liars and can’t explain the difference in rates from 2k to 4k. Omission is still lying and their customer service is so rude now. They interrupt you, the lady manager Amanda who I spoke to called me calling about this silly and ridiculous. Something has changed at Amica and it’s not for the better in my opinion.
Anna Castillo
Where on earth they got 5 stars on customer satisfaction? I call for a homeowner insurance quote and the woman was negative on the phone, wanted me to put new pipes on my home lol I called the Hartford insurance company was so nice and gave me a policy no problem,
Daniel Far
Call them for insurance policy asked Me a lot of questions and got all my informations at the end said your zip code not eligible for coverage !
She Could check the zip code eligibility first !
mm w
If the best insurance agent had a name, it would be Gerry N.!!!
Very professional!I must express my respect and gratitude！
Stephen Rosner
Hard to imagine how this company can have good reviews. I went to their website, spent the time to enter all info for both home and auto quotes, then received quotes online and via email. When I called to initiate, I was told that they could not write a policy since I am close to the water. I asked, “then why does your website take my address and issue a quote?” Their answer, “the website cannot assess your distance from the water by your address”. Apparently, they should spend some of their profit and hire a competent company to build an efficient website. Very frustrated at the time wasted with this company.