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Margaret Yon
Last interaction I had with Capital City was on pick-up day. I spoke with receptionist Lindy to ask for clarification on the pick-up time of the car I am selling to them, and her responses were unnecessarily snarky and passive-aggressive. It’s amazing to me that I’m having what I think is a normal check-in and a business’s representative speaks in that manner, to a customer. A failure to appreciate that I don’t *have* to give them business, if they can’t treat me decently. I would think either the work culture there sucks and she’s taking it out on those over the phone, or there’s a personal issue that this person is not able to leave at home.
Additionally, it has taken them 1.5 weeks to pick up my car. I do understand my car is located in a different county from them. Initially, when Capital City was the vendor to win the bid for my car, they were supposed to contact me. I called them for 5 days and left 2 voicemails, and they finally answered the phone by the following week. No apology. I wasn’t looking for one, and I wouldn’t have written this review at all, if it weren’t for that last exchange with Lindy. That was too much. I take offense to disrespect, and I’m half-thinking about canceling this transaction altogether.
I wouldn’t know about this auctioneer on the buyer end of things, but I’ve had an unpleasant time dealing with them on the acquisition & customer experience side. Do with that what you will.
Margaret Yon
Last interaction I had with Capital City was on pick-up day. I spoke with receptionist Lindy to ask for clarification on the pick-up time of the car I am selling to them, and her responses were unnecessarily snarky and passive-aggressive. It’s amazing to me that I’m having what I think is a normal check-in and a business’s representative speaks in that manner, to a customer. A failure to appreciate that I don’t *have* to give them business, if they can’t treat me decently. I would think either the work culture there sucks and she’s taking it out on those over the phone, or there’s a personal issue that this person is not able to leave at home.
Additionally, it has taken them 1.5 weeks to pick up my car. I do understand my car is located in a different county from them. Initially, when Capital City was the vendor to win the bid for my car, they were supposed to contact me. I called them for 5 days and left 2 voicemails, and they finally answered the phone by the following week. No apology. I wasn’t looking for one, and I wouldn’t have written this review at all, if it weren’t for that last exchange with Lindy. That was too much. I take offense to disrespect, and I’m half-thinking about canceling this transaction altogether.
I wouldn’t know about this auctioneer on the buyer end of things, but I’ve had an unpleasant time dealing with them on the acquisition & customer experience side. Do with that what you will.